The short version
- Try everything free for 14 days before you pay — that is your evaluation period.
- swiftRMS is a digital service, so we do not offer refunds for change of mind.
- Cancel any time — you keep access to the end of the period you have paid for, and you are never billed again.
- Billing mistakes and duplicate charges are always refunded in full.
- Nothing in this policy affects your statutory rights.
1. Try Before You Buy
Every swiftRMS subscription starts with a 14-day free trial with full access to the product — real document generation, real exports, no feature gates. The trial exists precisely so you can judge whether swiftRMS is right for your business before any money changes hands. You can cancel during the trial at any time and pay nothing.
2. Digital Service — No Refunds for Change of Mind
swiftRMS is a digital service delivered immediately and in full from the moment your subscription starts. Because of this, subscription fees are non-refundable for change of mind, except where a refund is required by law or provided for in this policy. If you are unsure whether swiftRMS suits your needs, please use the free trial to evaluate it first.
3. Cancelling Your Subscription
You can cancel at any time from your account settings or by emailing info@swiftrms.co.uk. Cancellation stops all future billing. You keep full access until the end of the billing period you have already paid for; we do not offer pro-rata refunds for the unused part of a billing period.
4. Consumers: 14-Day Cooling-Off Period
Most swiftRMS customers subscribe as businesses. If, however, you are a consumer within the meaning of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel within 14 days of purchase without giving a reason. If you have used the Service during that period, we may deduct a proportionate amount for the service already provided. To exercise this right, contact info@swiftrms.co.uk.
5. Faults and Service Problems
If the Service is faulty, not as described, or unavailable for a significant period, you may be entitled to a repair, replacement, or partial or full refund under the Consumer Rights Act 2015 (for consumers) or under your agreement with us (for business customers). Tell us at info@swiftrms.co.uk and we will put it right.
6. Billing Errors
If we ever charge you incorrectly — a duplicate payment, a charge after cancellation, or a wrong amount — we will refund the error in full, promptly and without quibble.
7. How to Request a Refund
Email info@swiftrms.co.uk from the address on your account with your company name and the reason for the request. We aim to respond within 2 working days. Approved refunds are returned to the original payment method, normally within 5–10 working days.
8. The Legal Bits
This policy forms part of our Terms of Service and should be read alongside them. Nothing in this policy limits or excludes any rights you have under applicable law that cannot be limited or excluded, including your statutory rights as a consumer.